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Questions to Ask

Twenty Questions to Ask Before Hiring a Home Care Agency

Everyone selects in-home care for different reasons.  The keys are to recognize when to introduce care and how to select the right care provider.  Here are some questions that can help you make the decision on whether you should consider in-home care.

  • Has there been a recent emotional or medical crisis with a loved one?
  • Does your loved one need help walking?
  • Is your loved one unable to do errands alone?
  • Have there been recent falls?

If you can respond “yes” to even one of these questions, perhaps it is time to consider in-home care.  But, before you select who your care provider will be, make sure you ask the right questions. Please download this document for suggestions of questions to ask potential care providers before you make a decision, or review the questions below.

Twenty Questions to Ask Potential Care Providers:

  • Does your agency offer the opportunity to meet your caregiver prior to receiving their services?
  • Does your agency carry liability coverage?
  • Does your agency conduct national and local criminal background checks and driving records of all employees?
  • Are caregivers employees of your company (not contractors) and protected by Workers’ Compensation?
  • Are caregivers bonded and insured for theft?
  • Does your agency have a systematic method for tracking caregiver arrival and departure times at the client’s home?
  • Does your agency provide 24/7 telephone service?
  • Does your agency provide backup coverage in the event a caregiver cannot make it to work?
  • Does your agency require a minimum number of hours per shift? If so, what is the minimum?
  • Does your agency’s services include Personal Care such as bathing, incontinence care, and mobility assistance?
  • Are your caregivers certified to provide personal care? Do you provide training to caregivers including orientation and ongoing education?
  • Does your agency provide transportation services for clients?
  • Does your agency maintain a business office where I can meet the office staff?
  • Does your agency have office staff I may contact for information?
  • Does your agency provide in writing the plan for care services, and clearly describe all rates and fees?
  • Does your agency make periodic supervisory visits to a client’s home?
  • Can your agency provide documentation explaining the client’s rights, your code of ethics, Workers’ Compensation and PIPEDA compliance?
  • Can your agency provide emergency monitoring systems, medication solutions and other safety technology?
  • Will your agency provide a free in-home assesment prior to starting service?
  • How quickly can your agency start service?
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