Comfort Keepers Home Care Services for Seniors in Victoria, BC

“…Unfailingly Gracious and Patient…”

For the past year Comfort Keepers has provided social and relationship support for our 89-year-old father. After living for 64 years in the house he and our mother built in 1950, Dad was having difficulty adjusting to living in a senior home.

With the support of Comfort Keepers, his anxiety was quickly overcome, and he has been able to embrace the benefits and opportunities offered by his new home.

Although we were confident from the start that Comfort Keepers would work well with our father, we can say that they have exceeded our high expectations. They are our Dad’s ‘second family’ in his new home.

The Comfort Keepers staff have been unfailingly gracious and patient in engaging with our father. They have been creative in identifying ways to have him engage in a variety of social activities that he enjoys. He is very comfortable with the Comfort Keepers staff and looks forward to spending time with them.

Along with providing social support, the staff has willingly and sensitively provided assistance with personal care issues that have arisen from time to time.

In addition to the times when workers are scheduled to provide assistance, Brecon Gage will often “check in” with our father when Brecon is visiting the residence. We appreciate this extra commitment.

Comfort Keepers has consistently provided updates and feedback to our family, which have been very helpful. They have been very attentive to our father’s needs, and proactive in suggesting changes and enhancements to their service when issues arise. For instance, we started with service in the mornings. After a few months, Comfort Keepers, together with management of the residence, identified that Dad’s safety and quality of life would be enhanced with support in the afternoon. Implementing this enhancement has been very positive.

The staff has been flexible in accommodating occasional changes to the schedule, for instance when a family member is available during times normally covered by Comfort Keepers.

We would not hesitate to recommend Comfort Keepers to friends who are looking for quality, compassionate seniors care for a family member.

Based on our experience, we heartily recommend Brecon Gage and his trustworthy Comfort Keepers team.

“…Highly Recommend Comfort Keepers…”

On January 26th, 2017 I met with Suzanne from Comfort Keepers to discuss care for our Mother. The information I received was very detailed and by February 1st we started with the Company. The caregivers are all well trained and personable. It is working out very well for our Mother and gives us peace of mind knowing that she is safe. The Office Staff are all very knowledgeable and friendly.

I would highly recommend Comfort Keepers to other families who require this caliber of service for their loved ones.

I have been using Comfort Keepers for over five years for overnight and occasional daytime care for my parents—more than 2,000 shifts in total. They are reliable, efficient, caring, and responsive. Their ability to always provide backup caregivers is invaluable. They remained strong and dependable even through COVID. I highly recommend them.

“…Amazing Company…”

I am the Power of Attorney for a 96-year young gentleman, Mr. Smith. When he had a bad fall late September 2016 we were introduced to how poor our medical system is.  One instance being they would only release Mr. Smith to a full care facility!  Like most people, this idea was most upsetting to Mr. Smith and we felt absolutely unnecessary.  I thought if we had in-home care they might accept this solution and release him which they did.  Nearly a year later and his is doing extremely well and continuing to be relatively independent.

I was given some firm names, one being Victoria Comfort Keeper.  I started my research and set up an appointment with Mr. Brecon Gage who introduced me to each office staff member, went over their policy, fees, and clearly answered all my questions and thoroughly explained their paperwork.  It was an easy decision to hire them for Mr. Smith’s care and I have not been disappointed for one second.

Victoria Comfort Keepers continues to impress me with their quality of care, dedication to not only their clients but also their advocates; they continually go well above and beyond any expectation I originally had.

My life has been in Customer Service and in my opinion to be good in this field you cannot train for it, it has to be part of your make up.  Also, I can be very critical regarding customer service and Victoria Comfort Keepers never cease to amaze me how they excel in this.

Hard to imagine how a very independent 96 year old would feel with having a stranger attend to his very personal needs daily.  Comfort Keepers put an excellent team together with Mr. Smith being seen by the same caregivers daily/weekly.  This gives each the opportunity to get to know each other and feel comfortable and they were always respectful of him.

Comfort Keepers have a registered nurse, Suzanne, on staff and she visited Mr. Smith immediately.  She went around his Independent Living Suite and made incredible suggestions for safety products for me to purchase to assist him and furniture placement again for his safety.  As Mr. Smith is a diabetic and had a heel injury caused in the hospital, she noted this and regularly visited to apply appropriate cream and dress the area.  She again suggested a pillow under his calves to raise his heels so he wouldn’t rub them on the sheets ~ affecting the injury.

Each caregiver performed their duties with knowledge, compassion and always considering  Mr. Smith’ needs.  They communicated with me by leaving notes for any item that they needed for his care or any item that Mr. Smith’ was running out of i.e. diabetic cream, milk etc.

To assist Mr. Smith with his ability to remain in his Independent Living Residence we hired a physiotherapist who was recommended by Victoria Comfort Keepers.  She has been such a positive part of his recovery and getting stronger than prior to his September fall.  Although regular physiotherapy was excellent it wasn’t enough and again Victoria Comfort Keepers was there to assist.  One of their caregivers works 5 -6 days/week with Mr. Smith with walking and balance exercises.  Besides benefitting his strength and balance they were there to ensure he was doing well with that extra positive visit.  Again excellent care and consideration.

Since our initial service in October, Mr. Smith has both improved but also had another serious fall and Victoria Comfort Keepers were always there to help us.  As he improved from the September fall we were able to cut back on some of his care and then increase it after he returned home from the very serious fall early February.

Victoria Comfort Keepers goes above and beyond any expectation!

As the child of a 91-year-old widow, I worry about my mother’s care and safety. Comfort Keepers listened to my concerns from the first inquiry and found the perfect caregiver—allowing my mom to remain independent while receiving the support she needed. The entire team is efficient, honest, caring, and trustworthy. They gave me peace of mind.

After speaking with other agencies, it was clear Comfort Keepers was the best in the industry. Their customer service is impeccable, and the staff are friendly and organized. They took the stress of arranging care completely off my shoulders. I always feel supported and confident my mom’s needs are in good hands.